Security protocols and standards, disaster recovery methods and procedures
Network architecture and management experience, including routers/firewalls, network switches, VLANs, VPN and network cabling
Experience using troubleshooting tools such as Wireshark, Hirens, RMM tools, and scripting tools
Cloud Services (Azure, AWS) related experience, including migrating on-prem to the cloud, and specific cloud-based SaaS solutions (Office 365, MS Azure, CISCO)
Database systems (Oracle, SQL, DB2)
Data Analytics and Reporting tools (Power BI, PTC ThingWorx)
Experience with Microsoft Server and Desktop technologies
Understanding of VMware, Hyper-V Virtualization technologies
Proficient with Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio)
Aptitude to learn different tools, technologies, standards, and programming languages
Key Roles and Responsibilities
Application Support
Incident Management
Business Analyst / Process Engineer Liason
Data Specialist
Customer Centric
Solutions Architect
Key Expectations and Information
Candidate is expected to possess a work history that demonstrates proven experience working their way through the various fields of IT, from service desk technician, desktop and hardware support, application support, business analysis, system analysis, server administration, database administration, networking, and data analytics.
Strong experience in effectively supporting systems in a fast-paced, demanding manufacturing environment is needed for success in this role
Exceptional customer service to engage and empathize with customers in the support and resolution of technical issues and requests through completion, including communication at all phases
Proactively engages in the delivery of a full range of end user support services inclusive of identification, coordination, site preparation, configuration, installation, re-location, and maintenance of IT equipment and systems such as desktops, laptops, and printers, as well as any other desktop support or any relevant work requiring a physical touch
Supported applications include a variety of commerical off-the-shelf (COTS), in-house, and shopfloor point solutions. Examples include Dynics ProView DS for ANDON, ATS Inspect for defect tracking, Infor BaaN ERP, PINpoint process control, PTC Kepware, Atlas Copco Tooling software, Microsoft Power BI, Loftware/NiceLabel, compliance-driven traceability systems, bill of process enabling rules engine, and other customized utilities that are critical to daily operations.
Functional Responsibilities
Performs IT functions such as design, analysis, evaluation, testing, debugging, installation, maintenance, and implementation of applications, packaged programs, and hardware components supporting company business processes and operations
Evaluates, analyzes, installs, acquires, modifies, designs, tests, and supports operating systems, database, utilities software, packaged software, infrastructure hardware products, IoT devices, and integrations with enterprise-wide systems
Plans, conducts and directs the analysis of business problems to be solved with customer software, packaged software, and hardware products
May contribute to the development, testing, evaluation or design of system or infrastructure used throughout the IT solution set.
Data Warehouse experience that demonstrates the ability to gather data from production systems, create data models, and establish decision making dashboards and reporting
Responsible for executing computer and network device "break/fix " solutions and simple-to-complex installation, additions, or changes of requirements for peripherals and device drivers
Accurately documents all work performed through ticketing system including details and outcomes, maintains client environment-related documentation in Knowledge Management System (KMS), documents procedures for managing technologies, prepares and obtains approval of system and programming documentation