The Federal Technical Center (FTC) is the premier subscriber depot dedicated to providing world-class subscriber service to the U.S. Federal Government Market Division customer base.
The scope of this position is to properly receive customer subscribers (2-way radio communication devices) in our tracking system. This entails receiving deliveries, unpacking boxes, data research/validation, customer engagement and data entry of information pertaining to the customer and device. Individual must be goal oriented, self-motivated, and able to manage tasks with a high degree of accuracy and attention to detail. Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives. Ability to interface with all FTC teams, Service and Sales Teams, and Customer base with assertiveness and a positive attitude.
Experience with handling customer assets, accurate data entry, and strong verbal and written communication skills. Ability to multi task, and maintain attention to detail is a must to ensure timely processing of devices and a high level of Customer Satisfaction. Strong organizational and prioritization skills are required. Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities. Must possess strong computer skills, telephone skills, the ability to take direction and work with superiors, take initiative and drive results. Must be flexible, and have the ability to maintain a positive attitude while managing a heavy work load. During peak times, overtime may be available.
Individual must possess:
ability to type a minimum of 30 wpm
strong written and verbal communication skills
strong organizational skills and ability to handle multiple tasks
ability to address challenges associated with service level cycle time with all levels of FTC personnel
ability to work successfully in a fast paced environment under time constraints to achieve customer service level cycle time requirements and business objectives
strong working knowledge of Google Suites/ excel
ability to master the FTC's Service Operating System (Oracle based)
accountable for work and actions
ability to maintain a positive attitude, especially during stressful situations
ability to be individual contributor and team player
ability to work and make decisions with minimal supervision