Overview: Join us as a Command Central AWARE System Manager and drive operational excellence in real-time crime center (RTCC) operations. Your role involves supporting and enhancing the client Command Central AWARE system, ensuring seamless integration and superior system performance.

Key Responsibilities:

• Technical Support: Provide tailored technical support and consulting for the CommandCentral AWARE system and its interfaces.
• Operational Efficiency: Develop strategies to enhance workflows, procedures, and performance.
• Travel & Remote Assistance: Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.
• Vendor Coordination: Work with customers' vendors to connect data points within their Command Central AWARE setup.
• Diagnostics & Analysis: Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.
• Process Improvement: Lead initiatives to optimize operations and troubleshoot critical issues.
• Data Integration: Navigate various data inputs and integrate them successfully into the system.

Desired Skills:

• Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS software
• Proficiency with Client Command Central AWARE and GIS applications
• Strong interpersonal and communication skills, both oral and written
• Ability to manage stress and troubleshoot critical issues
• Familiarity with enterprise hardware/software solutions and public safety applications
• Knowledge of Windows Server, MS SQL, Linux Server, and virtualization software
• Experience with networking, firewalls, routers, and API connections

Preferred Qualifications:

• IT-related Bachelor's Degree
• 4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)
• Industry certifications (e.g., CISSP, MCSA/MCSE)

Other Requirements:

• US citizenship required
• Ability to pass a stringent fingerprint background check
• 25-50% travel