Job Description:

How you will do it

 Provide support to Customer Success Manager for successful execution of customer's inventory events. This includes, but is not limited to:
Upload store address listing to the OMIS database
Create and release ALL work order(s) (minimum 10 days before ship)
Create and release documentation for printing (IDs, IPWs, Client-specific flyers)
Create/Update Region Validity File (if applicable)
Create/Update District Validity File (if applicable)
Create/Update Store Validity File and upload
Post inventory schedule to the LAN and Customer Support Schedule
Maintain all schedules and manage schedule changes. That often means updating the store changes in multiple places (validity file, schedule on LAN, work order, possible new files) for just a single store date change.
Engage client re: questions/requests (missing equipment, missing supplies,)
Facilitate last minute client requests (recall/update/create work orders, update schedules, create documentation)
Follow up on late/lost shipments to customer
Create and submit client invoices to Client billing department
Follow up with client on missing equipment (not returned to Client)
Equipment Forecasting – Post a years' worth of work orders for all clients

What we look for

• Minimum 2 years of experience in office/business environment
• Proficient in Microsoft Office, specifically Excel
• Ability to multitask, be agile, manage multiple projects
• Ability to learn processes, internal software, quickly and efficiently